New Supervisor Essentials

By the end

What you'll build

• Describe what changes in your responsibilities, authority and relationships when you begin supervising
• Set an expectation and allocate work in a way the team can act on and you can review
• Run regular check-ins and one-to-ones that surface problems early
• Raise a performance or conduct concern promptly, fairly and on the record
• Recognise hazards, incidents and concerns that must be stopped, reported or escalated
• State the boundary between what you may authorise and what requires an external credential or a formal appointment

Curriculum

What's inside

8 modules · 40 lessons

1. 01

   From doing the work to leading the work

   5 lessons
   • The first ninety days: what actually changes when you supervise
   • Authority, responsibility and what you can genuinely decide
   • Leading people who were your peers last month
   • Finding your own support: manager, peers and mentor
   • What changed when you took the rolematch pairs
2. 02

   Setting expectations and organising work

   5 lessons
   • Writing an expectation the team can actually meet
   • Allocating work fairly across a team
   • Handover, shift and rota basics
   • Delegating with checkpoints rather than surprises
   • Expectations, hours and handoversfill blank
3. 03

   Day-to-day people conversations

   5 lessons
   • The five-minute check-in that prevents bigger problems
   • One-to-ones: agenda, cadence and follow-through
   • Recognising good work specifically
   • Spotting the early signs that someone is struggling
   • Set up a one-to-one that actually workssequence order
4. 04

   Handling problems and underperformance

   5 lessons
   • Raising a performance concern early and on the record
   • Separating capability, conduct and circumstance
   • Keeping fair, factual notes of a conversation
   • When to involve HR or your own manager
   • Three missed handoversscenario
5. 05

   Safety, wellbeing and duty of care

   5 lessons
   • What a supervisor is expected to notice, stop and report
   • Briefings and confirming that instructions were understood
   • Reporting hazards, incidents and near misses
   • Recognising the limits of your own authorisation and competence
   • Notice, stop, report: get the word rightmatch pairs
6. 06

   Compliance basics for supervisors

   5 lessons
   • Working time, leave and record-keeping in plain terms
   • Treating people consistently and avoiding discriminatory practice
   • Confidentiality and personal data in a team context
   • Finding the policy that applies before you act
   • Small decisions, legal weightfill blank
7. 07

   Growing into the role

   5 lessons
   • Building your first development plan as a supervisor
   • Getting feedback on your own supervision
   • Running your first team meeting
   • Carrying out a decision you disagree with
   • Developing yourself, not just the teammatch pairs
8. 08

   Practice and check

   5 lessons
   • Situation to the right responsematch pairs
   • You see an unsafe practicesequence order
   • What the role actually requiresfill blank
   • Three weeks inscenario
   • Course quizquiz

The shape of it

How this course works