Communication Skills

By the end

What you'll build

• Explain common reasons a message is understood differently from how it was intended
• Use paraphrasing and clarifying questions to confirm understanding before acting
• State the important point first and confirm who does what by when
• Choose language that includes rather than quietly excludes colleagues
• Raise a small disagreement early without personalising it

Curriculum

What's inside

6 modules · 30 lessons

1. 01

   How communication goes wrong

   5 lessons
   • The gap between what you meant and what they heard
   • Assumptions, shorthand and missing context
   • Noise: channels, interruptions and overload
   • Checking understanding as a habit
   • Name the failurematch pairs
2. 02

   Listening

   5 lessons
   • Listening to understand rather than to reply
   • Paraphrasing and clarifying questions
   • Listening when you already disagree
   • Barriers to listening that you can control
   • What listening actually requiresfill blank
3. 03

   Being clear

   5 lessons
   • Saying the important thing first, in one sentence
   • Concrete language instead of abstractions
   • Choosing the right channel for the message
   • Confirming who does what by when
   • From draft to sentsequence order
4. 04

   Tone, respect and inclusion

   5 lessons
   • Words that include people and words that quietly exclude them
   • Tone in writing compared with tone in person
   • Communicating across languages and cultures
   • Accessibility in everyday communication
   • The handover call nobody could followscenario
5. 05

   Everyday friction

   5 lessons
   • Raising a small irritation before it becomes a dispute
   • Disagreeing without personalising
   • Apologising and repairing
   • Knowing when to take a conversation offline
   • Friction: what each one actually needsmatch pairs
6. 06

   Practice and check

   5 lessons
   • What happened, and what was actually going onmatch pairs
   • Raising an irritation before it becomes a disputesequence order
   • The words that carry the meaningfill blank
   • The section that needed redoingscenario
   • Course quizquiz

The shape of it

How this course works