ISO 9001 — Quality Management (Awareness)

By the end

What you'll build

• Explain in your own words what a quality management system is for and how it affects your role
• Locate the documented procedure that governs a task you perform and follow it as written
• Recognise a nonconformity in your own work area and raise it through the correct internal route
• Describe the difference between a correction, a corrective action and an improvement idea
• Prepare for an audit conversation by knowing which records evidence your work
• Distinguish a customer requirement from an internal preference when the two conflict

Curriculum

What's inside

6 modules · 35 lessons

1. 01

   Why quality management exists

   6 lessons
   • What a quality management system actually is (and what it is not)
   • Quality as consistency, not perfection
   • Who the customer is when you never meet one
   • Common myths about quality systems
   • How a standard differs from a law
   • + 1 more lesson
2. 02

   Process thinking

   6 lessons
   • Seeing your job as a process: inputs, outputs and controls
   • Mapping a simple process you own
   • Where handovers go wrong
   • Measuring a process without drowning in metrics
   • Interested parties and why they change requirements
   • + 1 more lesson
3. 03

   Documents, records and evidence

   6 lessons
   • Documented information: the difference between a procedure and a record
   • Version control in everyday terms
   • What makes a record trustworthy
   • Keeping and disposing of records responsibly
   • Reading a work instruction correctly the first time
   • + 1 more lesson
4. 04

   When things go wrong

   6 lessons
   • Raising a nonconformity without blame
   • Correction versus corrective action
   • A simple root cause conversation
   • Customer complaints as free information
   • Escalation: who needs to know and how fast
   • + 1 more lesson
5. 05

   Audits and improvement

   6 lessons
   • What happens in an audit and how to answer honestly
   • Internal audit versus external audit
   • Management review in one page
   • Continual improvement without a project plan
   • Your part in keeping certification meaningful
   • + 1 more lesson
6. 06

   Practice and check

   5 lessons
   • The words auditors use, in plain Englishmatch pairs
   • Handling a nonconformity found in dispatchsequence order
   • Getting the vocabulary rightfill blank
   • Three ticks with no measurementsscenario
   • Course quizquiz

The shape of it

How this course works