By the end
What you'll build
- Distinguish observation, interpretation and impact in any piece of feedback, and state each one separately
- Deliver a piece of critical feedback in under two minutes using a four-part spoken structure
- Write praise that is specific enough that it could not be copy-pasted to another person
- Choose deliberately between feedback, evaluation and coaching before opening your mouth
- Run a coaching conversation using a four-stage question arc from goal to commitment without giving advice
- Hold a deliberate silence of at least ten seconds after asking a question
- Receive hard feedback without defending, by buying time and asking for the specific example
- Decide what to do with feedback you believe is factually wrong, without either swallowing it or dismissing it
- Ask for feedback in a way that produces a concrete answer rather than "all good"
- Repair a piece of feedback that landed badly, and design one routine feedback habit for a team
The shape of it
How this course works
Short lessons
48 lessons across 7 modules, each small enough to finish in one sitting.
Practice as you go
Every lesson ends with a small space for what you noticed — the doing is the learning.
A certificate at the end
Finish the course and earn a certificate anyone can verify with a link.
Ready when you are.
Make an account and this course opens up — your progress is saved from the very first lesson.