Elevana Induction

By the end

What you'll build

• Explain in under a minute what Elevana does and who it is for
• State the promise Elevana makes and the promises we never make, and deflect a job or salary question without sounding cold
• Walk a member through every stage of the journey from first enquiry to certificate
• Use the Karka learning platform, the classroom and certificates well enough to guide a member who is stuck
• Write and speak in the Elevana voice, and give feedback a member can actually act on
• Apply the confidentiality rules and use the escalation ladder when something is wrong

Curriculum

What's inside

5 modules · 25 lessons

1. 01

   Module 1: What Elevana Is

   5 lessons
   • Welcome to Elevana
   • Who our members are
   • The promise we make, and the one we never make
   • Practice: say the honest answer out loudspeaking lab
   • Check: what Elevana is and is notquiz
2. 02

   Module 2: The Member Journey

   5 lessons
   • The journey, end to end
   • First contact: the enquiry conversation
   • The first four weeks, and when someone goes quiet
   • Practice: write the day-10 check-inwriting lab
   • Journey stages: fill the gapsfill blank
3. 03

   Module 3: The Tools We Work In

   5 lessons
   • The Karka learning platform
   • Inside the classroom
   • Certificates and what they mean
   • Practice: find it in sixty secondsfill blank
   • Check: tools, classroom and certificatesquiz
4. 04

   Module 4: How We Talk to Members

   5 lessons
   • The Elevana voice
   • Elevana words, plain meaningsword power
   • Feedback a member can actually use
   • Practice: rewrite three messageswriting lab
   • Practice: the sixty-second welcomespeaking lab
5. 05

   Module 5: Confidentiality, Escalation and Getting Help

   5 lessons
   • What must never leave a session
   • When something is wrong: the escalation ladder
   • Practice: holding the line, warmlyspeaking lab
   • Check: confidentiality and escalationquiz
   • Your first two weeks, and where to get help

The shape of it

How this course works