By the end
What you'll build
- Turn vague comments into feedback that is specific, observable, and paired with a clear next action
- Ask questions that open people up instead of testing them, and use silence on purpose
- Bring in a quiet participant without putting them on the spot, and contain a dominant one without shaming them
- Hold a disagreement steady, and respond well when someone in the room becomes upset
- Say you do not know, and repair your own mistakes, without losing the room
- Change a session live using three reliable moves, while protecting the outcome it was meant to reach
Curriculum
What's inside
6 modules · 26 lessons
- 01
Feedback That Changes Behaviour
5 lessons- Why Most Feedback Changes Nothing
- The Four Rules of Feedback That Lands
- Rewrite It: Weak Feedback into Strong Feedbackwriting lab
- Spot the Problem in the Feedbackquiz
- Say It Out Loud: The 30-Second Feedback Turnspeaking lab
- 02
Questions, and the Power of Silence
5 lessons- Questions That Open, Questions That Test
- A Question Bank You Can Use Tomorrow
- Silence Is a Tool, Not a Gap
- Turn Closed Questions Into Open Onesfill blank
- Ask, Then Waitspeaking lab
- 03
The Quiet One and the Dominant One
4 lessons- Why People Go Quiet
- Bringing In a Quiet Participant: Eight Moves
- When One Person Takes All the Air
- Practise the Interruptpresence lab
- 04
Disagreement, and When Someone Becomes Upset
4 lessons- Disagreement in the Room
- When Someone Becomes Upset
- Write Your Own Scripts for the Hard Momentswriting lab
- Conflict and Distress: Check Yourselfquiz
- 05
When You Do Not Know
3 lessons- Saying I Do Not Know Without Losing the Room
- Repairing Your Own Mistakes
- Say the Repairs Out Loudspeaking lab
- 06
Adapting Live When the Plan Is Not Working
5 lessons- Reading the Room While You Are Talking
- Three Moves When the Plan Is Not Working
- Pocket Scriptsflashcard sr
- Run the Hard Momentpresence lab
- Facilitator Craft: Final Checkquiz
The shape of it
How this course works
Short lessons
26 lessons across 6 modules, each small enough to finish in one sitting.
Practice as you go
Every lesson ends with a small space for what you noticed — the doing is the learning.
A certificate at the end
Finish the course and earn a certificate anyone can verify with a link.
Ready when you are.
Make an account and this course opens up — your progress is saved from the very first lesson.