Coaching and Feedback

By the end

What you'll build

• Distinguish coaching from mentoring, managing and counselling, and choose the appropriate one
• Ask open questions and use summarising and silence to move a conversation forward
• Run a structured coaching conversation from contracting to an owned commitment
• Give feedback that describes specific behaviour and its impact rather than personal traits
• Stay constructive when feedback triggers defensiveness, in yourself or the other person
• Recognise when an issue is outside your role and refer it on appropriately

Curriculum

What's inside

7 modules · 35 lessons

1. 01

   What coaching is and is not

   5 lessons
   • Coaching, mentoring, managing and counselling: knowing which one you are doing
   • When coaching is the wrong tool for the situation
   • Consent, boundaries and confidentiality
   • Referring on when the issue is outside your role
   • Which conversation are you actually inmatch pairs
2. 02

   The core skills

   5 lessons
   • Asking a question you do not already know the answer to
   • Listening for what is not being said
   • Summarising and reflecting back accurately
   • Using silence instead of filling it
   • Questions, gaps and summariesfill blank
3. 03

   Structuring a coaching conversation

   5 lessons
   • A four-step conversation structure you can hold in your head
   • Contracting: agreeing what this conversation is for
   • Moving from problem to options
   • Ending with a commitment the person owns
   • Running the half hour in ordersequence order
4. 04

   Giving feedback people can use

   5 lessons
   • Describing behaviour and impact without diagnosing the person
   • Timing, setting and preparation
   • Positive feedback that is more than praise
   • Giving feedback across a difference in power
   • Raising it with Samscenario
5. 05

   Receiving feedback and difficult reactions

   5 lessons
   • Staying in the conversation when someone reacts badly
   • Asking for feedback on your own work
   • Defensiveness: theirs and yours
   • Following up after a hard conversation
   • Reading the reaction, including your ownmatch pairs
6. 06

   Building a feedback habit in a team

   5 lessons
   • Making feedback routine rather than an annual event
   • Feedback in reviews versus feedback in the moment
   • Team norms that make candour safe
   • Checking whether anything actually changed
   • From annual event to team habitfill blank
7. 07

   Practice and check

   5 lessons
   • What you said and what it actually ismatch pairs
   • Holding a coaching conversationsequence order
   • Coaching and feedback principlesfill blank
   • The handover notesscenario
   • Course quizquiz

The shape of it

How this course works