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Continual Improvement and Value-Stream Mapping

Map how work really flows, find where it waits, and run small improvement experiments that stick.

What this course does not do

Internal ITIL-aligned learning — non-certifying. Completion is recorded internally and grants no external improvement or framework qualification.

Professional electiveCoreIT Service Management
6 modules 35 lessons 3 enrolled ~8h of material
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First three lessons free. Full access with Founding Annual Access, ₹3,999 for your first year.

Continual Improvement and Value-Stream Mapping

By the end

What you'll build

  • Map a value stream from trigger to outcome using observed timings
  • Separate value-adding time from wait time and identify the constraint
  • Frame an improvement with a measurable current state and a target state
  • Run a small improvement experiment and evaluate it honestly, including when it fails
  • Maintain an improvement register that is prioritised rather than a wish list

Curriculum

What's inside

6 modules · 35 lessons

  1. 01

    Improvement as routine work

    6 lessons
    • Why improvement dies when it is treated as a side project
    • The improvement register and who owns it
    • Improvement inside the flow of daily work
    • Vision, baseline and target state
    • Sustaining a change after the enthusiasm fades
    • + 1 more lesson
  2. 02

    Value-stream mapping

    6 lessons
    • Mapping a request from trigger to outcome with real timings
    • Choosing the stream and setting its boundaries
    • Walking the process rather than describing it from memory
    • Process time, lead time and wait time
    • Hand-offs, loops and rework
    • + 1 more lesson
  3. 03

    Finding the constraint

    6 lessons
    • Reading a map to find where the work actually waits
    • Queues, batch size and utilisation
    • Rework loops and their true cost
    • Approval steps that add delay without adding control
    • Choosing one constraint to attack first
    • + 1 more lesson
  4. 04

    Measurement without distortion

    6 lessons
    • Choosing measures that will not be gamed
    • Leading and lagging indicators
    • Baselines and honest before-and-after comparison
    • Sample size, noise and short measurement windows
    • Avoiding measures that punish transparency
    • + 1 more lesson
  5. 05

    Running improvements

    6 lessons
    • Designing a small experiment with a clear result
    • Framing the hypothesis and the test
    • Standard work and making the change stick
    • Reviewing outcomes, including the failures
    • Reporting improvement to sponsors without inflation
    • + 1 more lesson
  6. 06

    Practice and check

    5 lessons
    • Read the map, not the storymatch pairs
    • Map first, then change one thingsequence order
    • Say it preciselyfill blank
    • Eleven days to fulfil an access requestscenario
    • Course quizquiz

The shape of it

How this course works

Short lessons

35 lessons across 6 modules, each small enough to finish in one sitting.

Practice as you go

Every lesson ends with a small space for what you noticed — the doing is the learning.

Progress you can see

Your progress is saved lesson by lesson, ready whenever you come back.

Ready when you are.

Make an account and this course opens up — your progress is saved from the very first lesson.

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