Change Enablement

By the end

What you'll build

• Classify a change as standard, normal or emergency and justify the classification
• Write a change record containing scope, risk assessment, test evidence and a rehearsed remediation plan
• Assess change risk against dependencies, timing and blast radius
• Chair or contribute to a change authorisation discussion and record the decision and its conditions
• Run an emergency change with the controls that still apply under time pressure
• Review change outcomes and adjust the change model after a failure

Curriculum

What's inside

7 modules · 41 lessons

1. 01

   What change enablement is for

   6 lessons
   • Balancing speed of delivery against the risk of disruption
   • Change, release and deployment are three different things
   • Change authority and where it comes from
   • Change models and pre-authorisation
   • Freeze periods and blackout windows
   • + 1 more lesson
2. 02

   Classifying changes

   6 lessons
   • Standard, normal, emergency: deciding correctly the first time
   • Building a standard change with a repeatable model
   • Routing normal changes by assessed risk
   • What genuinely counts as an emergency
   • Unauthorised changes and how they surface
   • + 1 more lesson
3. 03

   Risk assessment

   6 lessons
   • Assessing blast radius using dependency and configuration data
   • Risk scoring that people will actually use
   • Timing, concurrency and collision risk
   • Change-related incident history as evidence
   • Documenting residual risk and who accepts it
   • + 1 more lesson
4. 04

   The change record

   6 lessons
   • Writing a record a reviewer can approve without calling a meeting
   • Scope, implementation plan and validation steps
   • Test evidence and pre-production results
   • Back-out and remediation plans that have been rehearsed
   • Stakeholder notice and communication
   • + 1 more lesson
5. 05

   Authorisation and the review discussion

   6 lessons
   • Running a change review that decides rather than discusses
   • Building the agenda from risk, not from volume
   • Challenging a plan constructively
   • Recording decisions, conditions and dissent
   • Delegated and automated authorisation
   • + 1 more lesson
6. 06

   Implementation, verification and learning

   6 lessons
   • Verifying that a change did what it promised
   • Implementation windows and hand-offs
   • Post-implementation review
   • Failed change analysis and updating the change model
   • Change measures worth reporting upward
   • + 1 more lesson
7. 07

   Practice and check

   5 lessons
   • Change vocabulary in plain termsmatch pairs
   • Getting one change from idea to verifiedsequence order
   • The sentence that decides the routefill blank
   • A certificate that expires on Saturdayscenario
   • Course quizquiz

The shape of it

How this course works