By the end
What you'll build
- Explain what a configuration item is and how a configuration record differs from an asset record
- Record, update and verify configuration and asset data for the items you handle
- Trace a service's dependencies well enough to assess incident and change impact
- Follow the asset lifecycle from acquisition through redeployment to retirement
- Report discrepancies between recorded data and physical or logical reality
- Apply the organisation's rules for licence, warranty and ownership records
Curriculum
What's inside
6 modules · 35 lessons
- 01
Why the record matters
6 lessons- The operational cost of not knowing what you have
- Configuration items, assets, and where the two overlap
- Who is accountable for a record's accuracy
- Data quality as an operational risk, not an admin chore
- The everyday moments when you must update a record
- + 1 more lesson
- 02
The configuration model
6 lessons- Modelling a service so its dependencies are visible
- Relationships, granularity and the trap of over-modelling
- Baselines and snapshots
- Discovery and reconciliation
- Using the model during an incident or a change assessment
- + 1 more lesson
- 03
The asset lifecycle
6 lessons- From acquisition to retirement: the states an asset passes through
- Receipt, assignment and custody
- Moves, redeployment and stock control
- Linking warranty, support and contract data
- Loss, theft and unrecoverable assets
- + 1 more lesson
- 04
Licences, entitlement and compliance
6 lessons- Matching what is installed to what is entitled
- Entitlement records and acceptable evidence
- Reconciliation and unplanned true-up exposure
- Subscription and consumption-based models
- Software brought in outside the process
- + 1 more lesson
- 05
Verification, audit and disposal
6 lessons- Verifying records against physical and logical reality
- Audit sampling and exception handling
- Preparing an asset for handover to disposal
- Data sanitisation responsibilities and who is authorised to perform them
- Recording final disposition and retaining the evidence
- + 1 more lesson
- 06
Practice and check
5 lessons- Register words that are not synonymsmatch pairs
- Retiring a device without creating an exposuresequence order
- Saying what the record actually claimsfill blank
- Forty laptops and a cupboardscenario
- Course quizquiz
The shape of it
How this course works
Short lessons
35 lessons across 6 modules, each small enough to finish in one sitting.
Practice as you go
Every lesson ends with a small space for what you noticed — the doing is the learning.
Progress you can see
Your progress is saved lesson by lesson, ready whenever you come back.
Ready when you are.
Make an account and this course opens up — your progress is saved from the very first lesson.